How to Answer “How Do You deal with Conflict at workplace?”

One of the most common behavioural questions at work or job interview: “How do you deal with conflict at workplace?” Employers or managers may also ask for a specific example of time you had a workplace conflict and how you responded it. Your time is limited but need to explain effectively in order to show conflict-managing skill at work in appraisal or job interview. There are a couple of key things you should mention when you have those occasion.

Why employers want to know how you manage conflicts at work

Employers or managers ask questions about conflict and disagreement situation at work for a few reasons. First, they want to make sure you’re able to communicate effectively with other co-workers, your boss/manager and executive members. Good communication can prevent some disagreements or stop disagreement from escalating bigger issues.

Second, they want to make sure that you stay calm and professional when you deal with conflict at work without your ego. They want to see that you leave your ego behind and are willing to compromise and work with others to keep the company running smoothly. When they ask this question, they’re evaluating your communication skill, listening skills, your patience, your ability to understand the other person’s perspective. Then, they’ll see how you make them lead to a resolution or compromise based on your answers.

Show them that you stay calm and that you try to understand the other person’s perspective

Disagreements happen; it’s just a normal part of being in a workplace with other people. In appraisal or job interview, employees/managers want to see that you don’t make the situation worse when it happens. The ideal responses are designed to show employers that you recognize a conflict has occurred, you try to understand the other person’s perspective, act logically, and deal with the conflict quickly before it becomes worse. Show an ability to compromise and to stay clear-headed when you deal with conflict, and you’ll get more promotion and job offers.

Show them that you think logically and take right action without ego

Employers and managers want to know “How do you make important decisions.” They want someone who will act reasonably and look at the information availability to make the best decision based on logic and fact. This will make them feel that you’re predictable and will take right action with fair attitude without ego.

Show them that you keep the company’s best interests in mind

It sometimes happens: the situation was that you and other co-workers were both chasing the same lead. It’s tried to earn a sales commission from lead to turning them into a client. Either you or your colleague, it’ll be company’s win. The worst thing is that you may lose the lead or you didn’t end up succeeding because of the internal conflict. Beside your own success, you always should share a story where you kept the company’s best interests in mind and took action to prevent it from becoming a bigger disagreement or problem.

Conclusion -dealing with conflict at workplace-

• Stay Calm under pressure

• Show logical and reasonable thinking and actions

• Ego-free attitude and focused on what’s best for the company

• Great communication, listening and compromising skills

• Show that you learnt from the experience and used it to improve.

You probably can deal with conflict well. To show your great skill to management teams or CEO for promotion at workplace or another carrier chance, practice sometimes how to answer their questions.